This position serves as Technical Operations Director for the Casino Engine Business Unit within EveryMatrix and, in partnership with the management, is responsible for the success of this business unit.
The overall objective of the company will be to deliver world class user experience, regardless of device, for casino players with clients of EveryMatrix. This will be achieved jointly by the development teams in the Lviv and Changsha office and the operational teams in Bucharest and Ski office. The technical team has 35 people overall. The technology focus for the back end development is on C#.
The Technical Operations Director reports directly to the Business Unit CEO and works closely with the Head of Software Development.
- Achieve flawless 24/7 uptime (99.99% including deploys across a calendar year) for all provided services;
- Be accountable for the quality of Service and performance; ensuring future demand from growth and projects is understood and factored into capacity plans for all associated systems;
- Ensure that everything that goes into production complies with a set of general requirements including documentation and handover to Incident Management (and other relevant stakeholders,) monitoring and logging plans, backups and high-availability setup;
- Ensure proper release management, including where appropriate compliance with and reporting to relevant regulatory bodies;
- Act as the gatekeeper to a stable production environment - ensure that nothing is released to production that has not been fully tested and quality assured;
- Maintaining services once they are live by measuring and monitoring availability, latency and overall system health, and putting in place a suitable regime to ensure that Business Unit and Group Incident Management teams are alerted to any service disruption or degradation taking place within the Business Unit;
- Develop a strong understanding of projects within the Business Unit and at Group level, ensuring deliveries are coordinated and service impact is minimised and agreed;
- Work with internal and third party teams to ensure actions are taken and completed to protect and improve services;
- Provide regular and accurate management reporting on IT Service performance;
- Ensure that all day-to-day operational activities, including technical support and incident response, are carried out in a timely and reliable way;
- The Service Delivery Manager will take ownership of incidents, ensuring coordination of resolving parties, effective communication to stakeholders and post incident review;
- From post incident review, achieve full understanding of the root cause of any incident, report this to management and affected clients, and report on the elimination of such;
- Accountable to the EveryMatrix Chief Information Security Officer, be responsible for the continued compliance of the business unit with all group Security Policies (including regulatory, ISO and GDPR compliance), and for ensuring that a designated Security Officer is assigned to support the CISO.
- Bachelor's or Master's degree in computer science or an equivalent qualification;
- Fluent in English, both in spoken and written form;
- 3+ years of professional experience in a similar role;
- Proven expertise in Software Release Management, Configuration Management or Project Management;
- Broad view of software development methodologies and best practices;
- Very good understanding of quality assurance at various life cycles of product development;
- Experience in agile software development life cycle;
- Ability to work efficiently under pressure with tight deadlines and demanding quality objectives;
- Critical thinking and problem-solving skills;
- Good planning and organizational skills.
Nice to have:
- Experience in testing, test automation and respective tools;
- Experience in a relevant domain - online betting & gaming, sports betting, delivery of software as a service;
- Software development experience;
- Experience working with software development and automated test tooling (in particular Microsoft .NET/C#).