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Service Delivery Manager

Проект: SaaS iGaming Platform
Львів Project Мanagement Senior 11244

SaaS-рішення для світових онлайн-казино, відомих букмекерських компаній та авторитетних спортивних онлайн-видань, яке передбачає highload середовище для безперебійного розміщення гральних ставок в реальному часі, моделювання системи аналізу та звітування, а також конфігурабельні фронтенд та мобільні інтерфейси. Дізнатись більше про проект

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Company description:

EveryMatrix is a company offering award-winning software solutions to the iGaming industry.
It was founded in 2008 by a team of innovative and visionary people with the aim to create a fully flexible and tailored software solution for operators whilst working with high-profile iGaming partners. As a leading software supplier in the iGaming industry, our vision has been, and continues to be, to keep developing, improving and striving towards creating market-leading solutions.
With offices across Europe, Asia and North America, EveryMatrix is able to deliver custom-built solutions in these regions within our product range, including the award-winning sports betting solution, OddsMatrix, which is equipped with more than 14,000 live events monthly; CasinoEngine, the largest casino content aggregator currently on the market, with 2,000+ games across 30+ vendors; Money Matrix, the licensed payment service provider as well as GamMatrix – the ultimate gaming management platform.

Project description:

Money Matrix is financial institution that can process payments on behalf of it's parent company. Main components of Money Matrix services are:

  • High Capacity Aggregate Gateway (including Redundancy);
  • Payment API developed to support 3rd Party integrations;
  • Device Optimized;
  • Customizable PCI Compliant GUI's;
  • Risk Management Module;
  • Verification Module;
  • Back Office Operations Module;
  • Chargeback Management;
  • Treasury (FX/SDA Management);
  • Reconciliations;
  • Support;
  • Reporting;
  • MFSA Certificated PSP Entity;
  • Level 1 PCI Certificated Systems.

The responsibilities of Service Delivery Manager include (but are not limited to):

  • Be accountable for the quality of Service and performance; ensuring future demand from growth and projects is understood and factored into capacity plans for all associated systems;
  • Ensure that everything that goes into production complies with a set of general requirements including documentation and handover to Incident Management (and other relevant stakeholders,) monitoring and logging plans, backups and high-availability setup;
  • Act as the gatekeeper to a stable production environment - ensure that nothing is released to production that has not been fully tested and quality assured;
  • Maintaining services once they are live by measuring and monitoring availability, latency and overall system health;
  • Develop a strong understanding of projects within MoneyMatrix, and the wider organisation, ensuring service impact is minimised and agreed; 
  • Work with internal and third party teams to ensure actions are taken and completed to protect and improve services; 
  • Provide regular and accurate management reporting on IT Service performance; 
  • Ensure that all day-to-day operational activities, including technical support and incident response, are carried out in a timely and reliable way;
  • The Service Delivery Manager will take ownership of incidents, ensuring coordination of resolving parties, effective communication to stakeholders and post incident review.

Essential: 

  • Bachelor's or Master's degree in computer science or an equivalent qualification; 
  • Fluent in English, both in spoken and written form; 
  • 3+ years of professional experience in a similar role; 
  • Proven expertise in Software Release Management, Configuration Management or Project Management; 
  • Broad view of software development methodologies and best practices; 
  • Very good understanding of quality assurance at various life cycles of product development; 
  • Experience in agile software development life cycle; 
  • Ability to work efficiently under pressure with tight deadlines and demanding quality objectives; 
  • Critical thinking and problem-solving skills; 
  • Good planning and organizational skills. 

Nice to have: 

  • Experience in testing, test automation and respective tools; 
  • Experience in a relevant domain - finance & payments, delivery of Software as a Service; 
  • Software development experience; 
  • Experience working with software development and automated test tooling (in particular C# and .NET Framework 4.0 or 4.5).

 

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