Project Overview:

Groove is the leading sales engagement platform for enterprises using Salesforce. Built for the needs of relationship-based sellers, Groove increases rep productivity, drives Salesforce adoption, and provides revenue leaders with key insights to know what’s driving their business. Because Groove is Salesforce native, it has the most advanced activity capture in the industry, ensuring that revenue teams can rely on accurate reporting and forecasting, lowered compliance risk, and streamlined administration. Whether it’s automating CRM data entry or empowering reps to generate pipeline and close more deals, Groove gives reps 20% of their week back to focus on high-value activities.
Over 70,000 people use Groove at some of the world’s largest and fastest-growing companies, including Google, BBVA, Atlassian, Uber, and Capital One. Groove has ranked #1 in customer  satisfaction on G2 in five sales technology categories and has made the Inc. 5000 list of the fastest-growing privately held companies in the U.S. for three years in a row. To learn more, visit
About the Role:
“SRE is fundamentally doing work that has historically been done by an operations team, but using engineers with software expertise, and banking on the fact that these engineers are inherently both predisposed to, and have the ability to, design and implement automation with software to replace human labor.” – Site Reliability Engineering [O'Reilly (2016)]
Groove uses technology to give superpowers to sales teams. Groove’s Site Reliability Engineering team works to ensure that technology is always available and to continuously improve the experience of operating Groove’s platform. We’re looking for engineers who want to work together with us on interesting problems as we scale our Sales Engagement Platform to the next level.

Надія Бердій
  • Responding to incidents, troubleshooting, investigating root causes, resolving, capturing incident details;
  • Improving our ability to monitor, observe, and operate the platform;
  • Optimizing on-call rotations and processes;
  • Documenting “tribal” knowledge;
  • Conducting post-incident reviews;
  • A balance of on-call and project work.
  • 4+ years of site reliability engineering or software engineering experience;
  • Experience with higher-level programming languages such as Go, Ruby or Python;
  • Experience designing and building reliable systems;
  • Strong skills around observability, debugging and performance tuning;
  • Involvement with incident management and response;
  • Ability to dive deep to find the root cause of an issue, and willingness to dive into understanding and improving any layer of the stack.
Nice to have:
  • Experience with cloud platforms like AWS (and Heroku);
  • Experience with full featured monitoring stacks such as New Relic, Datadog;
  • Experience with datastores like Postgres, MySQL, Redis, Elasticsearch;
  • Experience with Terraform and Kubernetes;
  • Experience with web frameworks like Ruby on Rails, Django, or Express;
  • Experience with job queues such as Sidekiq, Resque, DelayedJob, Python RQ, Celery, etc.

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